FAQ

SHIPPING

  • What is the cost of shipping?
    • Our shipping costs vary depending on the product weight and location. Our rates start at $1
  • When will you ship my order?
    • All items are subject to a handling period before they are shipped.
    • 99% of our orders leave the warehouse within 3-5 days of payment.
    • We will notify you via email when your order has been shipped.
  • Where are my items coming from?
    • Our fulfillment house is located in America, though some of our specialty items are located in other countries such as Australia, Germany, United Kingdom, China, and India.
    • Do you ship internationally?
      • Yes we do! 
      • How long does it take for an order to arrive?
        • Customers typically receive their orders within 2-4 weeks. The shipping time may vary for international customers.
        • Will my order be shipped in one package?
          • For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.
          • How do I track my package
            • Please contact our customer support team at newmiu.s@gmail.com and we will be happy to help!